HelpUse this form to report problems or issues that affect your use of EVS Mail. The following information is REQUIRED so that we may be able to help you:
- Your EVS Mail email address.
- Short description of the problem.
- Date/Time (timezone) of the incident. We do not assume you are in the same timezone as we are, nor that you do or do not use standard or daylight savings time. We use UTC, also known as Greenwich Mean Time. It is best to use the number of hours UTC, or provide the hours + or - UTC that your current timezone is.
- Any email addresses involved.
- What you did.
- The behavior you were expecting.
- The behavior you got.
- The COMPLETE headers from any bounces or other error emails. (The abbreviated version usually shown by the email client is NOT enough.)
- Any other error messages you got.
- Any other relevant informaton.
Without the requested information, it is difficult or impossible to track what has happened. Therefore, this form is designed to reject your request if it is not provided. It is acceptable to put "n/a" where the information does not apply.
