GuaranteeThe EVS Mail's Guarantee
Our guarantee is summarized by the following tagline:
ALL the Email You Authorize - ONLY the Email You Authorize
What this means is that if you authorize a sender, by whatever means you do so, it will be allowed through. EVS Mail always provides a way for legitimate email to get through. We bend over backwards to ensure that this is the case. It also means that if you do not authorize a sender, their email will not be allowed through.
By using EVS Mail, you authorize us to make exceptions for known viruses (which are always deleted). These rejections do not appear in individual log files.
By using EVS Mail, you authorize us to make exceptions for messages that fail Pre-Filter tests, if you have selected any of the optional Pre-Filter categories. Because it is possible for the Pre-Filters to reject legitimate email, they are optional and clients assume the risk of false positives if they choose to use them.
It is possible that poorly/improperly configured mail servers will be unable to deliver email to EVS Mail. We will do all that we can to assist in correcting the issues, but we cannot be expected to accept responsibility for mail servers that we have no authority over, particularly if they do not conform to Internet standards.
If you are using the Fully-Transparent Mode or have the '*@*' wildcard in your whitelist, then you are authorizing EVS Mail to deliver everything that doesn't have an exception, or that isn't sent to one of your Allow-All Aliases. For this reason, if you do these things, you can expect some amount of unwanted (though fully authorized) email. In order to have complete security from even unwanted senders, you must be using either the Semi-Transparent Mode or the Power-User Mode with no '*@*' wildcard in your whitelist.
In order to minimize the exceptions, you should make use of the Allow-All Aliases whenever possible, as this feature does the least testing of inbound email. By consistently using AA Aliases, you will easily be able to identify phishing and other scams in your log files or notices and can ignore them. Remember that spammers often send from well known domains, so adding a wildcard for such a domain in your whitelist is a sure way to invite unwanted (though, again, fully authorized) email into your inbox.
Before you register with a website from which you want to receive email, be sure to create an Allow-All Alias for that website before you actually register. This will ensure that all of their email will reach you directly, without being subject to testing and possible delays — no matter what address they send from, it will be considered validated.
